| Payment conditions |
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Hard drive crash assistance - Non-commercial home use
Click here to see if you qualify for our 'private home usage only' price reduction
Step 1: Address information
| Payment conditions |
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| Status |
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| H-D Brand | O/S (Operating System) | |||
| Model | File system | |||
| Interface | Partitions | |||
| Storage capacity | Has the drive been opened? | No Yes | ||
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| Please choose the PRIORITY you require | ||
  Normal Priority, queue number system.
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(09:00 - 17:00) weekdays. | |
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Urgent, the work is begun immediately.
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(09:00 - 17:00) weekdays. | |
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Highest Priority, the work is begun immediately and even includes weekends.
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(09:00 - 23:00) every day. | |
 Please proceed with Data Recovery provided that the recovery cost lies within the indicated prices on the information page.
In the above case there will be NO CHARGE for the First Diagnosis
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(Recommended Choice) | |
 I only require the initial First DiagnosisPlease remember that a start charge is always applied for RAID Arrays. |
(Mostly for insurance) | |
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Special instructions or information
(For example: Which data is most important, how did the problem begin, login and password etc.) |
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Has any other recovery attempt been made, if so, please provide some details.
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Have you already been in contact with Auroras technical department?
(If so, please tell us when) | |
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Please note any special agreements concerning charges, budget restrictions etc.
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| I have read the price list and payment conditions |
The hard disk is not used for storage of ANY commercial information, I accordingly request the reduced price for Data Recovery work |
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| USB or Firewire cables | Power adapter | Extern Case or Cassette |
| Hotswap HDD support | Laptop hdd holder | Original Packaging |
| Transport Hard drive | Transport Extern HDD | Donator Hard drive |
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We work every day of the year with extremely sensitive, secret or confidential information.
Accordingly, we do not allow visitors for any reason whatsoever. |
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Step 6: Please check the email address you indicated above and then
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You are most welcome to contact us by telephone before sending us your damaged hard disk if you require ADDITIONAL details regarding our charges, or the estimated time for more advanced recovery scenarios.
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Step 7: Send us the damaged hard disk
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For reasons of security, we ONLY accept deliveries made by the major courier services:
Jetpak, DHL, FedEx, UPS, Box Delivery, Securitas etc. If you are living in Sweden, you may use the Swedish postal service known as "Företagspaket" or PEX. Note: We DO NOT accept any deliveries that require collection, (PostPaket etc). |
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