Hard drive crash assistance - Non-commercial home use

|  Click here to see if you qualify for our 'private home usage only' price reduction  |


Step 1: Address information

 
 
Step 2: Hard disk details (if known)

 H-D Brand    O/S (Operating System)
 Model      File system
 Interface    Partitions
 Storage capacity      Has the drive been opened?  No        Yes  

 
 
 
Step 3: Priority / Instructions

  Please choose the PRIORITY you require  
Normal Priority, Queue number system.    (09:00 - 17:00) weekdays.
Urgent, the work is begun immediately.    (09:00 - 17:00) weekdays.
Highest Priority, the work is begun immediately and even includes weekends.    (09:00 - 23:00) all days.
  WHAT SHOULD WE DO?  
 Please proceed with Data Recovery provided that the recovery cost lies within  the indicated prices on the information page. In the above case there will be no  charge for the First Diagnosis   (Recommended Choice)
 I only require the initial First Diagnosis Please remember that a start charge is  always applied for RAID Arrays.   (Mostly for insurance)

 
 
Step 4: Additional information


Special instructions or information
(For example: Which data is most important, how did the problem begin, login and password etc.)


 

Has any other recovery attempt been made, if so, please provide some details.


 

Have you already been in contact with Auroras technical department?
(If so, please tell us when)


 

Please note any special agreements concerning charges, budget restrictions etc.


 
  I have read the price list and payment   conditions     The hard disk is not used for storage of   ANY commercial information,
  I accordingly request the reduced price   for Data Recovery work

 
 
Step 5: Send us the damaged hard disk
For reasons of security, we ONLY accept international deliveries made by the major courier services:
Jetpak, DHL, FedEx, UPS, Box Delivery, Securitas etc.

If you are living in Sweden, you may also use the Swedish postal service known as "Företagspaket" or PEX.
Note: We DO NOT accept any deliveries that require collection, (PostPaket etc).


Aurora´s delivery address for damaged harddisk drives



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You are most welcome to contact us by telephone before sending us your damaged hard disk if you require ADDITIONAL details regarding our charges, or the estimated time for more advanced recovery scenarios.