Data Recovery Request - Corporate Clients






Step 1: Company information




Step 2: Hard disk details (if known)

 H-D Brand    File or OS
 Model      File System
 Interface    Partitions
 Storage capacity      Has the drive been opened ?  No        Yes  

 
 
 
Step 3: Priority / Instructions

  Please choose the PRIORITY you require  
Normal Priority, Queue number system.    (09:00 - 17:00) weekdays.
Urgent, the work is begun immediately.    (09:00 - 17:00) weekdays.
Highest Priority, the work is begun immediately and even includes weekends.    (09:00 - 23:00) all days.
  WHAT SHOULD WE DO?  
 Please proceed with Data Recovery provided that the recovery cost lies within  the indicated prices on the information page. In the above case there will be no  charge for the First Diagnosis   (Recommended Choice)
 I only require the initial First Diagnosis Please remember that a start charge is  always applied for RAID Arrays.   (Mostly for insurance)

 
 
 
Step 4: Additional information


The course of events / What has happened to your hard disk ?
(For example: How did the problem begin, noise from the hard disk etc.)


 

Special instructions or information
(For example: Which data is most important, specific folder, images, file types etc.)


 

Has any other recovery attempt been made, if so, please provide some details.


 

Please note any special agreements concerning charges, budget restrictions etc.


 

 Would you mind telling us how You found Aurora?:


  I have read the price list and payment
 conditions		    I am authorized to place this order

 
 
 
Step 5: Send us the damaged hard disk
For reasons of security, we ONLY accept international deliveries made by the major courier services:
Jetpak, DHL, FedEx, UPS, Box Delivery, Securitas etc.

If you are living in Sweden, you may also use the Swedish postal service known as "Företagspaket" or PEX.
Note: We DO NOT accept any deliveries that require collection, (PostPaket etc).


Aurora´s delivery address for damaged harddisk drives



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You are most welcome to contact us by telephone before sending us your damaged hard disk if you require ADDITIONAL details regarding our charges, or the estimated time for more advanced recovery scenarios.